Veterinary referral in Dubai for ultrasound and surgery
This page is for veterinary colleagues. We accept referrals of cats and dogs for ultrasound, orthopedic surgery and soft-tissue surgery. Send the case on WhatsApp, by phone on 055 620 4085 or to info@petflixvet.com. Your patient returns to you with a written report and the images.
- We acceptUltrasound, orthopedic, soft-tissue
- How to sendWhatsApp, phone or email
- You receiveWritten report and images
- AfterwardsThe patient returns to you
01Overview
What you can refer, and what stays with you
Three kinds of case are referred to us. The first is an ultrasound when your clinic has no scanner or you want a second pair of eyes. The second is orthopedic surgery, mainly fractures and cruciate ligament injuries. The third is soft-tissue surgery that needs more theatre time or more nursing than a small practice can spare.
The rule is simple. The client is yours. We do the procedure you referred, we report to you, and the patient goes back to you for vaccines, routine care and long-term management. We do not sell the owner anything outside the referral, and we do not book routine follow-ups here unless you ask us to.
Procedures are supported by digital x-ray, an in-house laboratory, an inpatient ward and an isolation ward. A nurse monitors every anaesthetic. The owner receives a written estimate before any procedure. We treat cats and dogs only. Cases that need CT, MRI or endoscopy should go to a hospital that has them. We tell you if a case you send turns out to need one.
02On the day
How a referral runs
A short message with the right attachments is enough. There is no form to fill in.
- 1
Send the case
Any timeMessage us on WhatsApp, call 055 620 4085, or email info@petflixvet.com. Include the signalment, the history in a few lines, current medication, and the question you want answered. Attach lab results and the x-rays as original files where you can.
- 2
We reply to you first
A vet reads the case and answers you, not the owner. You hear whether we can help, what we propose, and how soon. If the case is outside what we do, you hear that at this stage.
- 3
The owner books
The owner contacts us, or we contact them with your permission. The clinic is open 8 AM to 12 AM every day, so working owners can attend in the evening. We ask them to bring your referral note.
- 4
Examination and estimate
We examine the patient and confirm that the referred procedure is still the right one. The owner gets the cost in writing before anything is done. If our findings differ from yours, we phone you before we speak to the owner about a change of plan.
- 5
Procedure
Ultrasound is usually done awake or under light sedation, with the owner's consent. Surgical patients have pre-anaesthetic bloods run in our lab unless yours are recent. Inpatients stay in the ward until they are fit to go home.
- 6
Report and return
You receive a written report with the findings, the images, what was done, the medication dispensed and the suggested rechecks. The owner is told that follow-up is with you. For orthopedic cases we state which rechecks and follow-up x-rays we would like to see.
03In Dubai
Working with clinics in Dubai
Late presentations
Many clinics close in the early evening. We are open until 12 AM every day, and the phone is answered 24 hours. A case that arrives at your door at closing time can be sent on with a call.
Falls from flats
High-rise falls produce fractures together with chest injuries. If you have stabilised the patient and need the orthopedic repair done elsewhere, send the chest films with the limb films.
Images sent by WhatsApp
WhatsApp compresses radiographs. For orthopedic planning we need the DICOM files or full-size exports. Email them, or give the owner a USB stick.
Summer leave cover
Small practices often lose their surgeon to annual leave between June and August. If you need a place to send surgical cases for those weeks, call and agree the arrangement in advance.
Where we are
Shop B04, Samari Retail, Ras Al Khor Industrial 3. Clinics in International City, Nad Al Sheba, Meydan, Mirdif, Al Warqa and Silicon Oasis are the closest to us.
Language of the report
We explain the findings to the owner in Arabic or English. Tell us which of the two languages you want for the written report.
04Do not wait
Phone these cases in. Do not message
For unstable patients, a call is faster than a text. Tell us what you have already given, with the times.
Phone answered 24 hours
- Urethral obstruction that you cannot catheterise
- Suspected gastric dilatation and volvulus
- Open fractures, or fractures with a chest injury
- Pyometra with signs of shock
- A foreign body with signs of obstruction or a linear foreign body
- Any patient that may not be stable enough to travel. We discuss whether to move it at all
05Owners say
Google reviews that mention this
Myrel Deligero7 months ago I brought Moonie, my rescue cat, to Petflix. She tested positive for Coronavirus and Calicivirus. She was given proper treatment and recovered. After that, she developed a fungal infection and underwent treatment again. Moonie has fully recovered and is now vaccinated. 
Amanda Lia year ago Good experience for cat castration with very reasonable prices, nice service, professional vet. Our cat recovered well. 
Aswathi c11 months ago I took my cat Sky here for her spaying surgery. She felt so comfortable and safe throughout the process. The doctor is very experienced and took the time to explain everything we asked about. 
Jeaspherlyn Tabuenaa year ago I just visited Petflix for vaccinations and grooming of my seven cats, and I must say that I was pleased with their service and will surely return. The staff and doctor are very approachable. 
Liezle Billedoa year ago It was a wonderful experience to have my pet treated by such a kind and calm doctor, very knowledgeable. Staff were so friendly and welcoming, seeing their smiles when you stepped in made the pets feel at ease. 
Reham Hussin5 months ago My experience today with Petflix clinic Ras Al Khor branch was excellent. They took good care of my pet. 
Karen Purificacion4 months ago Best vet clinic and fit to my feline, they took care of my cat very well and friendly staff Ms. Christine. 
Vibz3 months ago Very consistent and happy with Tofu's grooming. Based on the ask the haircut is done for my pet and really good service. 4.7 / 5 · on Google, from 528 reviews. Excerpts from our Google Maps reviews. Read all reviews on Google
06Questions